PDD – Post Dial Delay
This manual is meant to help troubleshoot any difficulties with My Country Mobile Programmable Voice calls which show post dial delay (PDD), or have a lengthy delay until the call starts ringing. This manual covers the following issues for assessing and solving your issues:
Assess for My Country Mobile Incidents
Examine the My Country Mobile Status Page to determine whether there’s an active episode, or an episode during the time you reported problems, which may be causing your difficulties. For complete details, please visit Assessing My Country Mobile Service and API Status together with the Status Page.
No episodes are recorded that might be impacting calls: In case you do not find an event posted that may change calls, then there’s probably a problem elsewhere. Keep on reading for further troubleshooting.
An incident might be impacting forecasts : If you find an event posted that may influence outgoing My Country Mobile calls, then please track the standing , then test again after the episode is resolved.
Try to determine the complete details surrounding this dilemma:
Can the telephone log reveal some Debug Occasions ?
Is the My Country Mobile URL or Program SID demonstrating a delayed response?
Can you find a PDD period of more than 6 minutes from Voice Insights?
Can this matter only happen with particular phone numbers or variety types (landline, cellular, VoIP, etc.)?
Mobile phones generally have greater PDD times, because of the nature of the technologies they use.
Can this matter only happen when calling or receiving calls from a particular area or nation?
Do additional callers/callees report related troubles?
As soon as you can answer these questions, continue reading for further troubleshooting.
Try another test two or call involving precisely the exact same phone numbers, then try using the identical My Country Mobile telephone number with distinct caller/callee phone numbers. The purpose is to ascertain whether this is a one-off, when the matter is restricted to certain phone numbers or support suppliers, or whether there could possibly be a bigger issue which needs investigation.
Issue is obviously replicated: In case you can replicate the PDD problems on all calls at precisely the exact same way (to or from) together with your My Country Mobile telephone number, we will need to carry out additional testing. Keep on reading for further troubleshooting.
Issue Can Be replicated: In case you Have the Ability to replicate the PDD problems just some of the period on forecasts at the Exact Same way, assess for any routines:
In case PDD is simply seen from incoming callers utilizing a particular service supplier (or even a small set of suppliers ), then escalate into the caller’s service supplier.
In case PDD is simply viewed from incoming callers utilizing a particular service supplier (or even a small set of suppliers ), then read on for further troubleshooting.
If no routine are available, collect extra illustrations, then read on for further troubleshooting.