Call Monitoring Software

Flexible, affordable, and easy-to-use Call Quality Monitoring Software your business contact center Country.

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Live Call Quality Monitoring Software with barge and whisper service

Play call recordings in your browser or download to your device

Custom disposition labels, call quality reports, progress tracking and more

Comes with call center routing, call queue management, IVR, and more

No setup fees. No contracts. Try automatic call quality monitoring risk-free

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Best Call Monitoring Software for Businesses and Call Centers

Call monitoring, or Call Quality Monitoring Software, is a set of features for improving your customer interactions. Included with any contact center service plan from My Country Mobile gain real-time visibility into your customer interactions with your employees or monitor call quality over time with intelligent analytics. Call quality management includes real-time call monitoring, agent scoring, QA scoring, custom dispositions, and many more call management features.

The Most Flexible, Affordable Call Monitoring Solution

Call Quality Monitoring Software is automatically included for all contact center users extensions. No setup cost, no minimum contracts, no hidden fees. Contact us today to schedule a demo or start your risk-free trial!/p>

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Call Quality Monitoring Features for Better Communications

Live Call Monitoring

Live call monitoring gives supervisors the ability to listen to customer-agent interactions in real-time. Managers can use real-time call monitoring without alerting other callers. Supervisors can also use features like call barge and whisper to coach their agents in real-time.

Custom Call Dispositions

Set up your own custom dispositions, or call outcomes, for actionable quality monitoring metrics. You can create unlimited call outcome labels with designated sub-level reason labels for your agents to select..

Call Barge and Whisper

Call barge and whisper are real-time call monitoring features. Call barging allows supervisors to step into a conversation whenever required. Call whisper allows supervisors to communicate with an agent without announcing themselves to the instructor. Call barge and whisper are popular agent coaching features and great tools for improving the performance of support, sales, and other inbound teams.

VoIP Phone Call Recording

Play back call recordings from your browser or download them for distribution and sharing. Easily configure inbound and outbound phone recording settings from any supervisory login. Unlike most providers, My Country Mbile does not charge additional per-minute rates for storing your office or call center’s call recordings.

Agent Call Quality Scoring/strong>

Call quality scoring allows contact center supervisors and managers to grade agent performance during calls. Get an end-to-end view of your customer-agent interactions, identify coaching opportunities, track performance over time, and leave notes for feedback.

Try Call Quality Monitoring Software Risk-Free

We’re so confident in the My Country Mobile Office Plus platform that we set up your solution and let you test all your call quality monitoring features completely risk-free! Contact us today to schedule your free trial.

Cloud IVR

Help your callers navigate themselves to the best agent for their needs. Easily manage your IVR menus, intros, and routing options from your user interface.

Call Barge / Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

Call Recording

The User Interface makes it easy to store and manage your contact center’s call recordings.

Secure HD Voice

Secure HD Voice
My Country Mobile’s global infrastructure ensures you get amazing call quality no matter where in the world you are calling.

Call Queues

Set up unlimited call queues and easily manage advanced features like custom ring rules, queue callback, custom greetings and many more from your User Interface..

Global Voice Coverage

Instantly activate toll-free and local virtual phone numbers in 160+ countries and enjoy the most competitive rates worldwide.

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the My Country Mobile WebRTC softphone..

Analytics

Monitor your contact center analytics around users, queues, call outcomes, and much more with Office Plus reports.

Live Call Monitoring

Listen to your agent and customer interactions for training purposes or to ensure quality standards are being met. Includes call whisper and barge..

Call Dispositions

Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings.

ACD (Call Routing)

Automatically route your company’s calls to the right agent every time. Create custom routing distributions, ring rules, and more.

Web-Based Interface

Your My Country Mobile Office Plus user interface makes it easier than ever to manage your contact from any device and any location.

Our Customer Feedback & Reviews

CC Route

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MCM Offers CC Routes to China, UK, HK, Macau, and A to Z Destination in the world.
100% Callcenter Open RTP CC Routes are Available for China, UK, and Macau. CC Routes available at best rates and quality.
Call center routes with CLI, Predictive DIaler software, Open RTP, Closed RTP, NCLI  Routes,  CLI route possible.

Zoya

MD

VoIP Provider

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My Country Mobile is one of the largest VoIP Providers in Wholesale voice termination business. It provides the highest quality
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