My Country Mobile - FAQ

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Wholesale Voice FAQ

How can I interconnect with you?

We would need your full living address and your switch IP. Once we get this, one of our sales managers will reach out to you as soon as possible.

Are there any minimums or commitments?

We usually require a minimum payment of $100 in other to fund a prepaid account for you, but to get the best pricing, we do ask for a volume forecast.

  • Note that the prepaid service is offered on a pay as you go model
How do I sign up?

That’s very easy because all the customer needs to do is to fill the registration form on our website which will ask for your email, first name/last name, phone number, and country you’re currently located.

What services do you offer?

We offer voice termination service at the wholesale level and also provide wholesale DIDs (Virtual Telephone Numbers) (DDI).

Why can't I sign up online?

MCM service, our goal is to offer our customers a customized solution. We will review your business and come up with a personalized solution. To help make the process easier, we also offer a free no-obligation account plus a $10 appreciation credit that you can use to test out the service and try our routes.

What currencies do you support?

We support both USD currency on the out platform

What types of payment methods do you offer?

MCM is a prepaid service. We offer payment by PayPal, credit card, debit card, and Bank Transfer.

What Codec are you supported?

Our System is supporting all types of Codec.

Can I test your service first before committing?

Yes, we offer a free and no-obligation test account to all customers. This speaks volumes of the confidence we have in our service, so you’ve nothing to lose.

Whereby can I see your rates?

We provide you a trial account and a full list of our price rates. We would also need to know what countries or location you’re interested in and to you monthly volumes for each.

I am a reseller. Do you have a reseller panel?

We currently don’t offer a reseller program as we only sell directly at the moment.

Do you have an app?

We’re currently working on our app and would launch it pretty soon, but for now, our responsive portal can serve you wholeheartedly and works well on all mobile devices.

Do I get an account manager that I can talk to directly?

Yes, on our platform, every account gets assigned an account manager whose duty to assist and attend to any issue you may have. You can easily see your account manager’s contact details on your account portal.

Do you have a web portal where I can manage my business and see reports?

Yes, every account on our platform gets access to their very own user portal, where you can view reports, news, current rates, ticketing, troubleshooting, and lots more.

Do you support FAX T.38?

Yes we support both codecs for fax transition t.38 and G711

Where would you you have direct routes?

We’ve Got direct avenues to only about Every Single Nation and Supplier. In the event that you’d really like to learn extra advice and receive levels, you should present your contact data. One among those regional accounts managers are going to soon be capable of helping you farther.

Are the DID's SMS competent?

IDT Convey will provide SMS competent DIDs for several Nations, However we don’t supply the SMS assistance . You need to provide another provider to transfer and charge the SMS part. We’ve got lots of clients who perform so also and might be delighted to supply a few advice.

How can I examine a problem/issue?

We Provide a ticketing system from the portal site Where It’s Possible to start New problem tickets and also see the standing.

Does my account expire?

Yes, if there is no billing activity/ traffic activity for 90 days, the account will be closed. We do send out notifications along the way to alert you in advance

Do you provide or sell switches?

No, but we do offer great referrals. If you would like to discuss, please ask one of the regional sales managers to contact you.

How could I get far better rates?

For many rates talks, we invite one to talk with Your delegated IDT convey accounts supervisor. In the event you really don’t have a free accounts are not certain that the accounts manager is, then please make use of the live chat function around the site and I are going to be capable of helping you farther.

Does one give high excellent routes?

Certainly, we now Have three routes quality1)Platinum – Tier-1 Suppliers and 100% CLI routes
2)Gold — Top-rated Retail routes with excellent quality
3)Silver — Position market chances

How can I find the excellent quality routes?

To Decide on the Voice branch You’d Love to utilize you may Need to possess your change input a prefix prior to every telephone. If it really is impossible, you may even select a default branch in your own accounts and possess your requirements provided for My Country Mobile convey path on which branch.

Would you offer full a z Voice routes?

Certainly, We’ve Got complete Policy on the other side of the world and possess high excellent degrees open to coincide with your wants.

How do I cancel an account?

Please reach out to the account manager attached to your account, and he would be more than willing to help you out.

What are your requirements for having an account?

All we need is your company’s information and your contact details (which include name, email, phone, and country) and your switch IP to open an account.

I used to have an account before but haven't used it in a while. Can I reopen it?

Absolutely! Please contact your account number.

Would you present guide CLI in your own Voice product or service?

Yes, with all our Platinum Card merchandise we supply CLI for only About every area. In addition, we work every day screening to be sure the caliber and precision of the CLI paths.

Virtual Phone Number FAQ


Which exactly are telephone classes?

Utilizing the”call classes” characteristic you’re able to pick out criteria to get types/locations of forecasts to the path to certain brokers.

Which are Telephone Queues and exactly why can I require it?

Telephone Queues make it possible for one to improve your inbound phone routing capacities to telephone lists to manage 5,10, 20, or even 30 concurrent phone calls.

What Exactly Is Call-screening?

Contained together with your My Country Mobile, telephone viewing is just a potent quality that enables one to get a grip on exactly how inbound calls will be managed without answering the telephone.

Which will be the advantages of Telephone Screening?

Know exactly what you could certainly do together with all the My Country Mobile pre determined call-screening characteristic: Make sure VIP Customers ‘ Routed into the ideal Agent or division Together With all the My Country Mobile telephone screening attribute, you may make rules which make it possible for your leading clients or reports to bypass the telephone button and also the IVR menu entirely; only make use of the telephone screening principle forward

Login Problems

Could I forward calls out of my VoIP toll free numbers to my Virtual Phone Number?

It’s true, possible.

Just how can I put my needs to be plotted at particular occasions?

Calls have to get plotted at particular times Telephone forwarding is helpful as your incoming phone calls may be routed depending on the preferences you expressly activate.

Exactly why are my incoming phone calls have been hauled erroneously?

Automated telephone supply operates by carrying incoming phone calls and linking them into some certain worker or section predicated on the range of facets, such as geographical site, skills-based routing, along with Time Of Day routing.


What is Nearby virtual numbers ?

Local virtual numbers can be found in a huge number of cities across the globe and support companies build a neighborhood presence in numerous locations minus the fee of the bodily area

What is Self-importance Phone-number?

A kind of national cost-free or UIFN quantity which uses numbers that are simple to consider or spell a fresh.

What is Universal-international Toll-Free Quantities (UIFN) ?

Even a UIFN, or even common International freephone variety, is much like a global toll-free number from the caller is not billed to your telephone.

What is Global Toll-Free Variety (ITFS) ?

A worldwide toll telephone variety, or even international 800-number, lets consumers global to accomplish your company with no billing.

Outbound Calls

Can clients predict emergency numbers with My Country Mobile products and services?


What's your setup up course of action whenever you will find ending user enrollment requirements included?

Predicated on nation particular policies, a few virtual statistics require that the virtual amount consumer is positioned inside of an identical place whilst the numbers they’re acquiring.

Exactly why Can I Want to provide instruction if buying particular numbers?

As a result of laws that are local, several cell phone numbers necessitate an individual to meet up certain prerequisites and offer extra documentation such as for instance: firm Registration Title Users i-d tackle of end-user Signed”List of Intent” To get a refresher in the amount’s policy and constraints, only visit the internet shopping cart application and pick out a corresponding quantity.

Number Costs

What is Universal-international Toll Free Quantity?

UIFN is very similar to a global tollfree virtual number from the caller is not billed to your telephone. Unlike ordinary cost-free numbers, one UIFN variety may be redeemed toll clear of assorted nations. You can find more than 50 states from the UIFN amount app. Limits may employ

What is Domestic Toll-free Virtual Amount?

DTF performs much like a worldwide toll-free virtual number so they truly are absolutely free from the caller. Getting country-specific, these numbers are only able to be predicted inside the coming country however are often reachable from most in-country cell programs.

What is Nearby virtual Volume?

DID/DDI can be found in several cities across the globe and aid organizations set a neighborhood presence in numerous locations minus the fee of the bodily business office. Neighborhood callers cover a normal nearby calling commission, which fluctuates based on their own geographical site. Neighborhood DID/DDI virtual numbers can normally be dialed by individuals across the globe and offer complete access and accessibility through the cell and payphone. A caller deletes your amount from overseas soon, but be billed foreign prices to your own telephone.

What is Generic Price Virtual Volume?

Country-specific telephone numbers Within the United Kingdom, Australia, Germany, Switzerland, France, Portugal, and Holland – to mention a Couple. Telephone premiums usually decrease for common cost numbers due to the fact the price tag is shared between the caller and also the firm getting the telephone. Charges into this caller will be on average the sum of an area called together with the recipient paying for off the usage speed. Common cost numbers deliver fantastic coverage over the nation. Whilst some national cost-free of charge or global toll-free numbers may possibly perhaps not be entirely obtainable in some specific places inside of a region like China, common cost numbers deliver full access and accessibility through mobiles.

Call Identification

What Exactly Is SIP into SIP Failover?

In case a IP address PBX (hosted mobile method ) or even SIP endpoints (like an IP mobile phone ) cannot get calls, then your supplier might utilize SIP to SIP failover to reroute the telephone towards the copy SIP vacation spot for one’s selection.

What's SIP using PSTN Fail-over?

In case Internet downtime induces your SIP apparatus to overlook an incoming toll-free or local telephone, your SIP supplier’s system may forward the phone call to your PSTN contact quantity of one’s selection.

What Exactly Is PSTN to PSTN Fail-over?

Having issues obtaining calls throughout the PSTN? Consult your supplier to mechanically forward those overlooked calls for alternative PSTN numbers.

What Exactly Is SIP and PSTN Fail-over?

This choice is for people that genuinely believe it is always preferable to be safe than sorry.

Still Have Questions About Small Business Call Center?